| Terms and Conditions
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept all major credit cards through secure Payment Processing.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
| Returns Policy | Your rights to return goods are protected under the EU Distance Selling Directive which can be found at: http://www.hmso.gov.uk. You may return any item free of charge within 10 days of receipt, in a new and unused condition. If you return items after this time we may refund only the current or last selling price of the item.. Returned items which are not in new or unused condition or which are returned after the approval period may not be credited unless they are faulty. Please include a note stating the reason for the return to better help us to serve you in the future. If the goods are faulty, wrong size/colour or wrong style and you require a replacement, please send an email to returns@aertex.com stating the exact item you require (style, colour and size). The replacement item will be dispatched to you as soon as the original item is received by us. If we do not have the desired replacement item in stock then we will provide you with a refund provided the returned goods are in a new and unused condition. If you have any queries regarding our returns policy please email returns@aertex.com and we will be happy to answer your query. |
| | Guarantee | | Credit Card Security | | Reaching Us | | Delivery Schedule | | Back Orders | | Tax Charges |
| Returns Policy |
All information entered by you on our website is encrypted using 128bit SSL encryption.
When you place an order on our website we only store the information necessary to fulfill your order.
All credit card details, including your billing address are entered on the secure website of our online payment processor using the same encryption methods.
Credit card details are only decrypted after they reach our payment processor's computer. They are not held in clear text on any web site. |
| | Guarantee | | Credit Card Security | | Reaching Us | | Delivery Schedule | | Back Orders | | Tax Charges |
|  |